Privacy Policy

At Marmotte Chalets, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how SARL Marmotte Chalets collects, uses, stores and protects your personal information when you visit our website, make a booking, contact us or use our services.

1. Who we are

This website and the accommodation services are operated by:

SARL MARMOTTE CHALETS
112 Chemin du Plan
74110 Morzine
France

SIREN: 935 088 419
Email: info@lamarmottemorzine.com

For the purposes of applicable data protection legislation, including the EU General Data Protection Regulation (GDPR), SARL Marmotte Chalets acts as the data controller responsible for your personal data.

If you have any questions about this Privacy Policy or the way we process your personal data, you can contact us at info@lamarmottemorzine.com.

2. Personal data we collect

Depending on how you interact with us, we may collect and process the following personal information:

Full name.
Email address.
Telephone number.
Booking and accommodation details.
Check-in and check-out information.
Number of guests.
Billing and invoicing information.
Information you provide when contacting us or submitting a form through our website.
Information necessary to provide and manage your stay.
Information relating to your preferences or specific requests concerning your booking.
Technical information such as IP address, browser type, device information and information about how you use our website.

We only collect personal data that is reasonably necessary for the purposes described in this Privacy Policy.

3. How we collect your personal data

We may collect personal information when you:

Make a booking through our website.
Make a booking through Airbnb, Booking.com or another booking platform.
Contact us by email, telephone or through our website.
Submit a contact or enquiry form.
Communicate with us before, during or after your stay.
Provide information necessary for check-in or the management of your stay.
Browse or otherwise interact with our website.

We may also receive certain information from booking platforms and other service providers involved in managing your reservation.

4. How we use your personal data

We use your personal information where necessary for legitimate and lawful purposes, including to:

Process and manage your bookings.
Provide accommodation and related services.
Communicate with you regarding your reservation and stay.
Provide check-in and check-out information.
Respond to enquiries and requests.
Process payments and manage billing and invoicing.
Coordinate cleaning, maintenance and other services required during your stay.
Manage and maintain our properties and services.
Prevent fraud, misuse and other security risks.
Comply with legal, tax, accounting and regulatory obligations.
Improve our website, services and guest experience.
Send marketing communications where you have provided consent or where another lawful basis permits us to do so.

We will not use your personal data for purposes that are incompatible with those described above unless we are required or permitted to do so by law.

5. Legal basis for processing

Depending on the circumstances, we process your personal data on one or more of the following legal bases:

Performance of a contract
We process information that is necessary to process your booking and provide the accommodation and services you have requested.

Legal obligations
We may process and retain certain information to comply with legal, tax, accounting or regulatory requirements.

Legitimate interests
We may process information where it is necessary for the legitimate operation, security and improvement of our business, provided that these interests do not override your rights and freedoms.

Consent
Where required, we will ask for your consent before processing your personal data for a particular purpose. You may withdraw your consent at any time.

6. Sharing your personal data

We may share relevant personal information with trusted third-party service providers where this is necessary to operate our business and provide our services.

These may include:

Booking platforms and online travel agencies.
Property management and reservation management systems.
Payment service providers.
Website and technology providers.
Communication and customer service providers.
Cleaning, maintenance and other service providers involved in managing the accommodation.
Professional advisers, such as accountants or legal advisers.
Public authorities or other organisations where we are legally required to do so.

We only provide third parties with the information necessary for them to perform their services and expect them to handle personal information appropriately and securely.

7. International data transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will take appropriate measures to ensure that the transfer complies with applicable data protection legislation and that appropriate safeguards are in place where required.

8. How long we keep your personal data

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.

Certain information may need to be retained for longer periods where required by legal, tax, accounting or regulatory obligations.

Once personal data is no longer required, it will be securely deleted or anonymised where appropriate.

9. How we protect your personal data

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

10. Your data protection rights

Under applicable data protection legislation, including the GDPR, you may have the following rights in relation to your personal data:

Right of access – to request a copy of the personal information we hold about you.
Right to rectification – to request that inaccurate or incomplete information is corrected.
Right to erasure – to request that your personal information is deleted where there is no valid reason for us to continue processing it.
Right to restriction – to request that we restrict the processing of your personal information in certain circumstances.
Right to data portability – to request that certain information is provided to you in a structured, commonly used and machine-readable format.
Right to object – to object to certain types of processing, including processing based on legitimate interests or direct marketing.
Right to withdraw consent – where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at info@lamarmottemorzine.com.

11. Contact us

If you have any questions about this Privacy Policy, how we process your personal data, or wish to exercise your data protection rights, please contact:

SARL MARMOTTE CHALETS
112 Chemin du Plan
74110 Morzine
France

Email: info@marmottechalets.com

12. Complaints

If you believe that your personal data has not been handled appropriately, we encourage you to contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the relevant data protection supervisory authority.

For matters concerning data protection in France, you may contact the Commission Nationale de l'Informatique et des Libertés (CNIL).

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or the way we process personal data.

Any updates will be published on this page together with the date of the latest revision.